Refund policy
Modern Coaches Planner — Return & Refund Policy
We want you to be completely happy with your purchase. If something isn’t right, we’re here to help.
Returns
You have 30 days after receiving your order to request a return.
To be eligible, your planner must be unused and in the same condition you received it, including the original packaging. Please keep your receipt or order confirmation for reference.
To start a return, email hello@thecoachjav.com with your order number and reason for return. We’ll reply with next steps and the return address. Please don’t send any items back without first contacting us.
Damages or Issues
If your planner arrives damaged, defective, or incorrect, please reach out right away at hello@thecoachjav.com with photos of the issue. We’ll make it right as quickly as possible.
Non-Returnable Items
Because of the nature of the product, we can’t accept returns on used planners or sale items.
If you’re unsure whether your item qualifies, send us a quick note — we’re happy to clarify.
Exchanges
The simplest way to exchange an item is to complete a return first. Once your return is approved and refunded, you can place a new order for the item you want.
Refunds
Once your return is received and inspected, you’ll get an email confirming approval or denial of your refund.
Approved refunds are issued to your original payment method within 10 business days.
Please note your bank or card company may take a few additional days to post the credit.
If more than 15 business days have passed since your refund was approved, contact us at hello@thecoachjav.com.
Note from the Team
As a small, independent business, each planner is packed and shipped by hand. We appreciate your patience and your support.
EU Customers
If your order ships to the European Union, you have the right to cancel or return it within 14 days of delivery, no questions asked.
The planner must be unused and in its original packaging. Please email hello@thecoachjav.com to arrange the return.